Support at Home: A New Standard for In-Home Aged Care

The Support at Home program isn’t just about structural changes—it’s about shifting the mindset of care delivery. It champions independence over dependency, prevention over reaction, and partnership over fragmentation. A clinical partner for Support at Home will help you with integrated, evidence-based solutions.

As we move toward 2025 and beyond, aged care providers, allied health professionals, and clients must work together to build a system that empowers older Australians to age with strength, dignity, and choice. With the right support, home is not just where the heart is—it’s where health and independence can thrive. Click here to read an overview of what’s changing with Support at Home  

Have you implemented Clinical Care and Risk Management (Outcome 5.5: Safety of Clinical care Services), yet?

Under the new system, providers carry increased responsibility for clinical oversight. This includes regular assessments to identify and respond to high-impact and high-prevalence clinical risks, ensuring safety, quality, and proactive intervention.

Following  Outcome 5.5: Safety of Clinical Care Services  providers must:

  • Identify, monitor, and manage clinical risks.

  • Implement systems that proactively address potential health issues before they escalate.

  • Focus on prevention, not just response.

Wellness First means acting before incidents occur—especially falls and other common risk factors.

Are Wellness and Reablement at the Heart of Care? 

A central pillar of the Support at Home program is its Wellness and Reablement approach. Effective from 1 July 2025, all registered providers must adopt this model as part of service delivery. It represents a shift from a “doing for” to a “working with” philosophy—promoting autonomy, confidence, and capability.

Key Principles Include:

  • Person-Centred Support: Services must reflect the strengths, preferences, and goals of the individual—respecting their autonomy and dignity.

  • Maximising Independence: A focus on maintaining and improving physical, mental, and cognitive abilities, supporting individuals to carry out daily activities on their own.

  • Short-Term, Goal-Oriented Interventions: Time-limited, targeted services that help individuals regain confidence and reduce reliance on ongoing care.

  • Integration in All Aspects of Care: Wellness and reablement must inform assessment, planning, and review processes to ensure a consistent, empowering care experience.

“Everything I do for you, I take from you.”
– A powerful reminder that supporting independence is about enabling, not replacing.

As your clinical Support at Home partner, we will help you embed Wellness and Reablement with easily integrated evidence-based solutions

With the introduction of price caps and stricter quality requirements, partnership models are becoming essential. Providers must ensure consistent, high-quality care that aligns with the Support at Home framework—while managing costs and complexity.

At Plena Healthcare, we offer a unique solution through our Integrated Care Pathway – A seamless extension of your existing team, this model offers:

We work with providers and participants every step of the way, ensuring care is proactive, personalised, and impactful.

We are confident in our ability to guide clients through these changes and help them experience the full benefits of a Wellness and Reablement approach. And we’re here to support you as you prepare for this transition, too. Let’s get ready for Support at Home
and work together to embed Wellness and Reablement into everything we do.

Find out more about our Community Care Services or get in touch via community@plenahealhcare.com.au or call 136 066